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Windows 10 – Frozen the message off, Yesterday when I turned off the notebook with windows 10, it was locked on the screen with the word “hanging up” with some spinning balls; Is there any way to turn it off or go to technical assistance?

Hi Luiz FernandoFerro, how are you? Thank you for contacting the Microsoft Community! I understand that the equipment is not turning off properly. I think some third-party app might have messed up the proper shutdown. I suggest you follow the steps below. Initially hold the power off button for a few seconds until the power is off. As soon as you hang up, plug in and wait for normal start. Then I suggest that you use the tools below to check the system, disk and files, if you have something any problem related to it, it will be normalized. SFC, DISM, and CHKDSK Try using the correction tools for system, image, and disk files. Press the Ctrl Shift ESC keys, click File; Click Run New Task. Check Create this task with administrative privileges; In the open field type cmd, then click OK. Run the following commands, one line at a time, followed by Enter. After the last command, it is necessary to confirm with the S key and then Enter, so that it is scheduled to be scheduled. check. It is therefore necessary to restart the equipment and wait for completion. If the answer has helped in any way, please check the answer, if your question has not been resolved, please post again. I hope I have helped, see you later!